In addition to our own longstanding privacy policies, Red Fox Healthy Living Society is also is required to ensure that the personal information that we collect, use and disclose is processed in accordance with the applicable law, including, without limitation, the Canadian Personal Information Protection and Electronic Documents Act and similar provincial legislation.
Limitation of Liability
Information about customer visits are logged. Customers IP addresses are never referenced to personally identifiable information. Usage statistics are gathered in a non-intrusive manner. The log files are private documents and are primarily used by the server administrator for error notification, server administration and to monitor Website performance. At times portions of the log files may be viewed by others for the purpose of server administration, security or when required by law.
The information we collect from our customers will help us to personalize and to continually improve the online experience at redfoxsociety.org. We do not store sensitive information about customers such as social security numbers or knowingly collect information from minors. Red Fox Healthy Living Society will never sell, distribute, barter, or transfer any personally identifiable information obtained from a customer to a third party except when required by law. In this regard we gather the following information:
Customer Information: We receive and store any information customers enter on our Website or give us in any other way. Click here to see examples of what information we collect. Customers can choose not to provide certain information, but then they might not be able to take advantage of many of our features. We use the information that customers provide for such purposes as responding and fulfilling to their requests, improving our Website and communicating with the customers.
Automatic Information: Red Fox Healthy Living Society receives and stores certain types of information whenever customers interact with our Website. Like many other Websites, we use “cookies,” and we obtain certain types of information when our customers Web browser accesses redfoxsociety.org. Click here to see examples of the information we receive. A number of companies offer utilities designed to help visit Websites anonymously. Although we will not be able to provide a customer with a personalized experience at redfoxsociety.org, we want customers to be aware that these tools exist.
Information From Other Sources: Red Fox Healthy Living Society receives and stores certain types of information whenever customers interact with affiliated businesses. We use these information to update delivery and address information; to correct our records or account information.
Red Fox Healthy Living Society does not currently support or allow the use of its system to be used in such a way as to collect sensitive personal data of consumers consisting of information as to:
- the racial or ethnic origin of our customers
- their political opinions
- their religious beliefs or other beliefs of a similar nature
- their physical or mental health or condition
- their sexual life
- the commission or alleged commission by them of any offense
- any proceedings for any offense committed or alleged to have been committed by them
- the disposal of such proceedings or the sentence of any court in such proceedings
Customers may provide most such information when they search, post, participate in a contest or questionnaire, or communicate with our customer service. For example, customers provide information when they search for a product; communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form. As a result of those actions, customers might supply us with such information as their name, address and phone numbers; content of reviews and e-mails to us; personal description and photographs.
Access to Customer Information
Red Fox Healthy Living Society gives access to a broad range of information about a customer account and a customer’s interactions with Red Fox Healthy Living Society for the limited purpose of viewing and – in certain cases – updating that information. Examples of information customers can access easily at redfoxsociety.org include up-to-date information regarding personally identifiable information (including name, e-mail, password or communications preferences) or e-mail notification settings for e-newsletters.
Red Fox Healthy Living Society does not sell products for purchase by children. If a customer is under 18, he or she may use Red Fox Healthy Living Society only with the involvement of a parent or guardian.
Red Fox Healthy Living Society actively invests in maintaining security levels appropriate for the protection of digital assets to protect against the loss, misuse and alteration of data used by our system. We fulfill our security responsibilities through regular remote back-ups, updating security patches promptly and periodic reviews of our security systems and procedures. Access to customer information is available only to authorized employees of Red Fox Healthy Living Society.
In some cases the Red Fox Healthy Living Society Website will link to the Websites of other companies, but we are not responsible for the content or privacy practices of those Websites. We recommend that customers review the privacy policies of these sites and determine if that site protects customers privacy in a responsible manner and to customer’s satisfaction.
Here is the list of information that we are collecting:
- The name of customer’s Internet service provider and its IP address
The name of customer’s service provider’s server
(Red Fox Healthy Living Society makes no attempt to link these addresses with the identity of individuals visiting our site)
- The length of each visit
- The number of requests per visit
- Type of operating system (Windows, Macintosh, Unix, etc.)
- Browser type (Firefox, Safari, Internet Explorer, etc.)
We do not link this information with any of the information voluntarily provided by the customer when they visit our site.
Newsletters and E-mail
Red Fox Healthy Living Society’s services may include a permission-based e-Newsletter. Using our double opt-in subscription policy, we can ensure that only those wishing to receive our e-Newsletter or mailing lists will be contacted. Double opt-in indicates that for any subscription form a customer completes, he or she will receive a confirmation e-mail at the address they have specified. The customer must then either a)reply or b)click on the link provided in the e-mail in order to change the status to active. Only then the customers will receive the material they have requested. If a customer has not taken action within 48 hours, the e-mail address will be dropped from the database and the customer will never receive promotional material. This prevents third parties from submitting other customers e-mail addresses, either purposely or erroneously. The unsubscribe link is available from both the confirmation e-mail the customer will receive, as well as from the sign-up page. Clicking on the link will bring the customer to a form in which they enter their e-mail address. Once submitted, and if the e-mail address is found, the customer’s status will be changed to inactive and they will no longer receive any material from that list.
The transmission of unsolicited commercial e-mail (spam) is expressly forbidden through our system. We define Spam as the following:
- Any e-mail message that is sent to a recipient who had previously signed-up to receive newsletters, product information or any other type of bulk e-mail but later opted-out by indicating to the sender that they did not want to receive additional e-mail;
- Any e-mail message that is sent to recipients that have had no prior association with the organization or did not agree to be e-mailed by the organization;
- Any e-mail message that is sent to a recipient without a way for a person to opt-out or request that future mailings not be sent to them;
- Any e-mail message that does not have a valid e-mail address in the reply-to line;
- An e-mail message is NOT spam if the recipient in anyway requested e-mail be sent to them from the sender or the sender’s organization;
- Anytime an organization sends a bulk e-mail message to one of its customers it is NOT spam provided that the organization offers a way for the customer to opt-out of future mailings and that the customer did not previously opt-out;
- An e-mail message is NOT spam when sent to recipients who agreed to receive information or promotions from a partner organization (as long as there is a clear opt-out option);
Affiliated Businesses: We work closely with our affiliated businesses. We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
With Your Consent: Other than as set out above, our customers will receive notice when information about them might go to third parties, and they will have an opportunity to choose not to share the information.
Questions, Comments and Complaints
Customers concerned about their privacy protection should contact us by sending a written request. Customers are required to provide enough detail to allow us to identify the information they want; for example, include dates, account numbers or the names or positions of people dealt with at Red Fox Healthy Living Society. We will provide the information requested within a reasonable time and at minimal or no cost. Send a self-addressed, stamped envelope to:
Red Fox Healthy Living Society
Vancouver Native Health Society
449 East Hastings Street
Acquisition or Changes in Ownership of Red Fox Healthy Living Society
In the event that Red Fox Healthy Living Society (or a substantial portion of its assets) is acquired, customer information would be considered part of those assets, and may be part of those assets that are transferred.
Last updated: October 1, 2012